Terms & Conditions

For orders placed between 16/09/24 and 24/12/24 (inclusive), an extended returns period will apply, with returns accepted up to and including 19/01/25.

Orders and Contract

This section sets out the FatFace general returns policy. This returns policy is in addition to your statutory rights, and does not limit or affect your statutory right to return goods, including your Cooling-off Rights. If you are not satisfied with the goods that you have purchased from FatFace, you may return any unworn items (in their original condition) within 28 days (15 days for sale items) of receiving your order for a full refund. For hygiene reasons, pierced jewellery items, cosmetics and toiletries cannot be returned if unwrapped or unsealed unless faulty. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

To return goods to a FatFace or Next store

Take the item to any FatFace or Next store in the Republic of Ireland with your delivery note. Any returns made to a FatFace or Next store will be credited to your payment method within 5 days.

To return goods via post

Please use the returns label provided on your delivery note. Postal returns are to be paid for by the customer. The item(s) will be credited to your payment method within 7 days of receipt of the goods.

Exceptions to the Returns Policy

(a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision;
(b) contracts for the supply of goods that are clearly personalised;
(c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
(d) contracts for the supply of goods that are inseparably mixed with other items after their delivery.

Please read these terms of use (“Terms”) carefully. These Terms govern your access and use of this website and the related products, services, content and technology we offer (together, the “Website”), which includes accessing, browsing or registering to use the Website. These Terms apply to both visitors and registered users. By accessing or using the Website, you confirm that you have read, understand and accept the Terms, are entering into a legally binding contract with us, and are agreeing to comply with these Terms. If you do not agree with these Terms you must not use or access the Website.

You are entering into these Terms with the supplier of the goods featured, Next Retail Limited, trading as FatFace (“FatFace”, “we”, “us” or “our”), a company registered in England and Wales under registration number 4521150. Our registered address is Desford Road,Enderby, Leicester, LE19 4AT, UK. Our Irish VAT number is 99735220. These Terms also refer to the following additional documents which also apply to your use of the Website:
Our Privacy Policy available at https://www.Fatface.com/ie/en/privacy
Our Cookie Policy available at https://www.Fatface.com/ie/en/privacy
You should familiarise yourself with these documents.

Additional terms and policies may apply to purchases of goods or services and to specific portions or features of the Website, including competitions, special offers, and similar events. These additional terms and policies are incorporated into these Terms.

If there is a conflict between these Terms and the additional terms that apply to a service or feature offered through the Website, the terms that apply to that service or feature shall take precedence to the extent of such conflict.

We may change these Terms, our Cookies & Privacy Policy from time to time, for example, to reflect changes to the Website, the needs of our customers, our business plans, or changes in law. We therefore recommend that you read these Terms regularly. If we make a material change, we will try to provide you with reasonable notice through the Website or by other means. If you do not agree to a change, you may close your account and stop accessing or using the Website. Your continued use or access of the Website after we publish or send a notice about a change means that you accept the change.

If you create and use an account with FatFace, you are responsible for maintaining the confidentiality of your account and password and for restricting access to it, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Fatface.com/ie/en only with the authority of a parent or guardian. FatFace reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.

Your order for goods is accepted and a contract is formed between FatFace and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by FatFace, nor at the point in time that you receive an email from FatFace acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by FatFace or may be cancelled by you. Exceptions apply to orders for personalised items which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, FatFace shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.

Orders will be charged at €5 for shipping per order, or free for orders over €70.

Delivery of your order is also free to any of our FatFace and Next stores in Ireland. You can select a convenient store when you place your order. When collecting your order from your selected FatFace or Next store, please ensure you take your order confirmation (supplied by email) and the credit card you use to pay as forms of ID.

Please allow extra time for delivery for local holidays, UK national holidays, weekends and sale times. FatFace reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance. Changes to delivery charges will not affect orders that have already been placed.

Delivery to stores is free and will take a minimum of 1-3 working days. This service is available in FatFace and Next Stores. When collecting your order please ensure you take your order confirmation (supplied by email), the credit card used to pay for the order and/or proof of identification e.g. Driving License, or utility bill.

All Sale items are subject to availability. Next day delivery is not available for Sale orders. During sale periods, please allow 14-21 days for your delivery. You will be advised of the estimated delivery date at the time of order. Please visit https://www.fatface.com/ie/en/terms for all other terms and conditions.

Free Delivery and other offer order codes remain the property of FatFace, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

You have the right to cancel a contract within 14 days without giving any reason (subject to the exceptions listed below).

The cancellation period will expire after 14 days from the day:
(a) on which you acquire, or a third party (at your request) acquires (other than the carrier), physical possession of the goods (in the case of a single order for goods delivered as part of a single delivery); or
(b) on which you acquire, or a third party (at your request) acquires (other than the carrier), physical possession of the last of the goods (in the case of a contract relating to multiple goods ordered by you in one order and delivered separately); or
(c) on which you acquire, or a third party (at your request) acquires (other than the carrier), physical possession of the last lot or piece (in the case of a contract relating to delivery of a good consisting of multiple lots or pieces).

To exercise the right to cancel, you must inform us at Next Retail Limited, trading as FatFace, Desford Road, Enderby, Leicester, LE19 4AT, UK, +44 (0)333 777 8052 of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email). We will communicate to you an acknowledgement of receipt of such a cancellation without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or return the goods not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Simply return any unused item within 14 days for a full refund (provided it is in a new, unused condition) to the store your item was delivered to. Please remember to bring your delivery note and the credit card you used to purchase the items for a full refund. Unfortunately, stores cannot exchange items. You can also return your items via your nearest Post Office using the returns label on the reverse of your delivery note.

Exceptions to Cooling-off Rights

Cooling-off Rights do not apply in certain circumstances. We have set out below those exceptions most likely to apply to purchases from the Website:
(a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision;
(b) contracts for the supply of goods that are clearly personalised;
(c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery;
(d) contracts for the supply of goods that are inseparably mixed with other items after their delivery.

If you have a complaint please contact FatFace Customer Services, +44 (0)333 777 8052. FatFace welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Where complaints related to Consumer Credit are not resolved to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service, for independent investigation. You may also lodge a complaint with the CCPC (https://www.ccpc.ie/). In the event of a dispute between you and us, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 14 days and is in new condition. Certain products cannot be returned. See section above, for details. All prices shown are cash prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered online may differ from prices in store. You must provide your payment details at the time of placing your order. We will request payment for the full amount on confirmation of your order.

All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.

We are the owner or licensee of all intellectual property rights in the Website, including text, graphics, user interfaces, visual interfaces, illustrations, photographs, trademarks, logos and computer code, the design, structure, arrangement, selection, coordination, expression, and ‘look and feel’ of the Website (together, “Our Content”). All of these rights are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works. Your use of the Website and Our Content does not grant you any rights in relation to any of the intellectual property rights or other associated rights.

You may not alter, reproduce, republish, sell, disseminate, distribute, transmit, broadcast or commercially exploit Our Content, unless you have received our prior written consent.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal reference and you may draw the attention of others within your organisation to material posted on the Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must always acknowledge our status (and that of any identified contributors) as the authors of material on our site.

You must not use any part of Our Content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Website in a way that breaches these Terms, your right to use the Website will cease immediately.

We reserve the right to investigate any suspected or actual improper, illegal, or unauthorised use of Our Content or the Website (or any part of it) and we reserve the right to take appropriate legal action.

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained.

Please note, the following terms apply to all incentives listed below.

1. These offers are for online purchases only.
2. Exclusions apply, these offers cannot be used on staff purchases, delivery charges, sale items or the purchase of gift vouchers/cards.
3. The discount applied will be apportioned across all qualifying items (excluded items will not qualify for these discounts, listed above).
4. In the event you are provided with a money off pin, unless a minimum spend is otherwise stated, you will need to spend 0.01 over the value of the money off pin.
5. If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
6. The discount cannot be exchanged for cash and no refund or change will be given.
7. Usual delivery times, methods and charges and returns policy apply.
8. We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
9. The promoter is Next Retail Limited (trading as Fatface), Desford Road, Enderby, Leicester, LE19 4AT.
10. These promotions are governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

Registration 15% Off

1. Upon registering an account the 15% discount will automatically be loaded to your account.
2. You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
3. The offer can only be used once per customer and will be valid until used.
4. For more guidance on promotions, please see above

Guest to Full Account 15% Off

1. Upon converting a guest account to a full account via the order complete page a 15% discount will be automatically loaded to your account for use on your next order.
2. You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
3. The offer can only be used once per customer and will be valid until used.
4. For more guidance on promotions, please see above

Birthday Discounts

1. Upon completion of our Birthday Survey, sent via email at our discretion, following marketing opt in, your unique discount code will be provided to you via email, during your Birthday month.
2. The discount entitles you to 10% off your order.
3. The expiry date of your Birthday offer will be enclosed in the email.
4. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
5. You must be logged into your customer account. The discount code can only be used by the account holder.
6. The offer can only be used once per customer.
7. For more guidance on promotions, please see above

Student Beans Discount

1. Your unique discount code will be provided to you via the Student Beans website.
2. Please refer to the Student Beans website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Student Beans Graduate Discount

1. Your unique discount code will be provided to you via the Student Beans Graduate website.
2. Please refer to the Student Beans Graduate website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Promotions on guest/express checkout

• Some promotions are not available when checking out with apple pay express checkout.

FatFace x National Parks T&Cs

The promoter is Next Retail Limited (trading as FatFace) (Company no. 4521150) whose registered office is at Desford Road, Enderby, Leicester, LE19 4AT (‘FatFace’).

1. Eligibility: This competition is open to UK residents aged 18 or over, excluding employees of FatFace, their holding or subsidiary companies and their immediate family.
2. Start date/Time: 07:30 on 18/11/2024
3. Closing date/Time: 23:59 on 25/11/2024
4. To enter, entrants must do the following:
   • Follow @fatface & @nationalparksuk on Instagram
   • Like the post, posted on 18/11/2024 at 07:30, the competition will be mentioned in the caption of this post.
   • Tag another Instagram user in the comments of the specified post. 1 entry per tag, multiple entries are permitted.
5. No purchase necessary. Multiple entries are permitted.
6. Entries made after 23:59 on 25/11/2024 will not be counted.
7. FatFace does not accept responsibility for entries not received for whatever reason.
8. The prize is all of the below, one of each for the winner. Subject to availability and while stocks last.
   • 1 x £300 FatFace e-Gift Card (valid for 24 months after your last transaction and can be used in-store or online at www.fatface.com as full or part payment on your purchase.); and
   • 3 x night stay at Hesleyside Huts in their Skylark Treehouse for 2 adults. Prize to be taken over a weekend from 1st Jan - 31st March 2025, not including bank holidays. Maximum of 2 guests. Dates subject to availability. Total value of accommodation £900, based on £300 a night; and
   • Northumberland International Dark Skies Park stargazing experience. Maximum of 2 people. To be organised at the same time as overnight stay (b.) from 1st Jan - 31st March 2025. 2-3 hour experience with a National Parks employee to meet. Supplier will be selected once dates are confirmed, dependent on availability. Unfortunately, we can't control the weather or cloud cover so if that scuppers the stargazing activity, an alternative activity may be offered. If Northumberland National Park need to cancel the event they will inform participants of this via email or telephone and offer either a refund or a transfer to another event. Approximate* value of experience £100 (*based on supplier price & Park time).; and
   • National Parks of the United Kingdom: The UK’s most inspiring landscapes (Hardback) Book. Value £40.
9. One winner will be selected at random by FatFace on 25/11/2024 and will be contacted directly by FatFace via Instagram direct message before 23:59 on 02/12/2024.
10. FatFace will only notify the winner on Instagram via the official @fatface account. This competition is in no way endorsed, affiliated with, administered, or sponsored by Instagram.
11. The winner must confirm whether they wish to claim the Prize within 7 calendar days of being notified and provide the information requested by FatFace. If the winner fails to do so, FatFace reserves the right to award the Prize to a reserve winner randomly selected. FatFace does not accept any responsibility if the winner fails to claim the Prize.
12. Fatface will send the Prize to the winner via email to the email address provided within 28 working days of them claiming the Prize. Fatface does not accept responsibility for any incorrect details provided by the winner.
13. In the event of unforeseen circumstances, FatFace reserves the right to substitute the Prize for an alternative of equal or greater value.
14. The entirety of this Prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the winner as specified in these terms and conditions.
15. FatFace’s decision is final and no correspondence will be entered into.
16. FatFace reserve the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this competition and its entry requirements or otherwise where a participant has gained unfair advantage in participating in the competition or won using fraudulent means.
17. By entering the competition, you agree to being contacted for competition purposes by email, mail or telephone, and to your personal details being used to administer the competition.
18. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
19. If you object to any or all of your details being published or made available, please contact marketing@fatface.com.
20. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of FatFace. Accordingly, FatFace may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to FatFace as a result thereof.
21. To the fullest extent permitted by law, FatFace excludes all liability for any loss, damage, personal injury or death suffered by the Prize winner as a result of accepting the Prize, except where it is caused by the negligence of FatFace, their agents or distributors or that of their employees. Your statutory rights are not affected.
22. The competition and these terms and conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
23. Details of the competition winner will be available for 14 days after the competition ends by writing to FatFace Marketing, at Desford Road, Enderby, Leicester, LE19 4AT and FatFace will provide the details of the winning entry to the Advertising Standards Authority on request.

Disturbances in the delivery due to events which are unforeseeable, unavoidable and beyond our control and for which we are not responsible, such as force majeure events, war, natural disasters or pandemics we release ourselves for the duration of this disturbance and to the extent of its effect from our duties of performance. Agreed delivery periods shall be extended by the duration of such disturbance. FatFace must be informed of such disturbance in adequate form and immediately. Where the end of such disturbance is unforeseeable or where the disturbance lasts more than two months, either party has the right to withdraw from the contract concerned (or its services not yet fulfilled) and/or to terminate the contract without notice.

If a court of competent jurisdiction finds any part of these Terms to be invalid, unlawful or unenforceable then the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, the parties agree to ask the court to remove that unenforceable part and still enforce the rest of these Terms.

If we do not act to enforce a breach of these Terms, that does not mean we have waived our right to enforce these Terms. We may take any relevant steps against you later.

These Terms and Conditions will be governed by and interpreted in accordance with English Law. The parties hereby submit to the jurisdiction of the English Courts. All contracts will be concluded in the English language.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.

© Copyright 2020 Next Retail Ltd trading as FatFace, Desford Road, Enderby, Leicester, LE19 4AT, UK. Registered number 4521150.